Before
Both sides are verified
Renters and hosts clear a CNIC and driving-licence check. Hosts also verify a payout account in their own name. You can see a counterparty's verification status before you commit.
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Safety
Verification before, a shared record at handover, held money during, and a person reading any dispute after. Support runs on the hours people actually drive.
How it holds together
Before
Renters and hosts clear a CNIC and driving-licence check. Hosts also verify a payout account in their own name. You can see a counterparty's verification status before you commit.
At handover
The walk-around is captured in the app and confirmed by both people — fuel level, existing marks, mileage. It is the reference point for any question afterwards.
During
The security deposit is ring-fenced for the trip and released in full on a clean return. Nothing is deducted without the handover photos to support it.
After
If something is contested, a support agent reviews it against the record — not an automated rule. Outcomes are explained in writing.
If something goes wrong on the road
Move clear of traffic if you can. In an emergency call 15 (police) or 1122 (rescue) first — everything else can wait.
Tell the host what has happened. For a genuine mechanical fault, the host arranges recovery and you are not charged for the time lost.
Open the trip in the app and use Get help, or email support. Send photos of the scene and the car while you are still there.
Unless support has agreed it, leave repairs to the host. Keep every receipt for anything you are asked to pay for.
Questions
Every host passes identity and licence checks and lists with a traceable payout account. A listing without a completed verification badge cannot take bookings.
Do not start the trip. Note it in the handover step, message the host, and contact support — you can cancel without penalty if the vehicle materially differs from the listing.
Cover terms are being finalised with our partners for launch and will be stated on this page and in the terms before bookings open. Until then, the host’s own motor policy applies.
Email support@vvahid.com with the booking reference. Serious reports are actioned the same day and can lead to removal from the platform.
Emergency numbers in Pakistan: 15 police, 1122 rescue and ambulance, 16 motorway police. VVAHID support is for the booking — call the emergency services first.