Payment policy

This policy explains the mechanics of money on VVAHID. It sits under the terms and works alongside the pricing, refund and cancellation policies.

On booking confirmation, VVAHID charges the trip total — daily-rate subtotal, service fee and any delivery fee — and places a separate authorisation hold for the refundable security deposit. Both use the payment method selected at checkout.

The deposit is authorised, not captured, unless a deduction is agreed or determined under the refund policy. It is released after a confirmed return, typically within 1–3 business days; the time for released funds to reappear depends on the card issuer or wallet.

After a confirmed return, VVAHID settles the daily-rate subtotal minus the host fee to the host’s verified account. Payout timing and any minimum threshold are shown in the host dashboard. Payouts are only made to an account in the host’s own verified name.

If a charge fails, the booking is not confirmed. If a payment is later reversed or a deposit deduction cannot be collected, VVAHID may recover the amount from the responsible party’s other payment methods or future payouts, and may suspend the account until it is resolved.

Raise a payment concern through in-app support first. Initiating a bank chargeback for a matter that is under review, or that has been decided against you, is a breach of the terms and may result in removal from the platform.

All amounts are in Pakistani Rupees (PKR). Payments are handled by PCI-DSS-compliant card processors and licensed wallet providers; VVAHID does not store full card numbers. See payment methods.