Fastest
In the app
Open your trip and tap Get help. The agent already has the booking, the messages and the handover photos in front of them.
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Contact
For anything about a booking, in-app support is the fastest path — the agent can see the trip. Everything else has an inbox below.
Pick the right channel
Fastest
Open your trip and tap Get help. The agent already has the booking, the messages and the handover photos in front of them.
Best for anything without an active booking, or when you need to attach documents. Include a booking reference if you have one.
Phone
For time-critical problems during a trip. For an on-road emergency, call 15 or 1122 first.
Direct lines
Filing a formal complaint is a separate process with its own timeline — start it on the complaints page. For common questions, the help centre and FAQ are usually faster than waiting on a reply.