Be honest
Say what is true
Accurate listings, real photos, genuine reviews, and up-front disclosure of faults or plans. No fake bookings or rating games.
Loading VVAHID
Loading VVAHID
Trust & safety
Six expectations that apply to everyone on VVAHID, renter and host alike. They are simple on purpose.
The guidelines
Be honest
Accurate listings, real photos, genuine reviews, and up-front disclosure of faults or plans. No fake bookings or rating games.
Be respectful
Courteous messages, punctual handovers, no harassment, threats or discrimination. Support staff get the same respect.
Be careful
Drive lawfully, keep to the listing's rules, return the vehicle as you received it, and report any damage straight away.
Be fair
Payments, messages and agreements stay on the platform through handover. That is what makes the deposit, refunds and dispute review work.
Be responsive
Answer requests, confirm handovers, and stay reachable during a trip. Going quiet on a confirmed booking affects your standing.
Be safe
Flag an unsafe vehicle, an uncomfortable interaction or a rule being broken. Reports are handled discreetly.
These guidelines sit alongside the binding acceptable use policy and terms. Breaking them can mean a warning, a suspension, or removal — proportionate to what happened. Report a problem through in-app support or the complaints process.