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Support
A short, evidence-led process. The handover photos you both took are the reference point — which is why they are not optional.
The process
Open the trip and use Get help within 72 hours of the return. Describe the issue and attach photos. Most disputes are about deposit deductions, fuel, mileage or damage.
We ask the other party for their account and any evidence. Neither side's version is taken at face value.
A support agent compares the collection and return handover photos, the odometer and fuel readings, the listing terms, and the in-app messages.
You receive the outcome and the reasons. Undisputed amounts are settled; disputed amounts are held until this point.
If you disagree, you can ask for a single review by a senior team member. Their decision closes the dispute on the platform.
Good to know
Deposit-related disputes follow the refund policy; conduct issues are assessed against the acceptable use policy. A dispute about how a case was handled — rather than the outcome — goes through the complaints process.
This process does not limit your legal rights. If a matter cannot be settled between us, it can be pursued through the courts of Pakistan as set out in the terms. For anything involving a crime or immediate safety, contact the authorities first, then email support@vvahid.com.