How a trip is covered.

Report it to the host and support immediately with photos. Damage evidenced by the handover record is assessed under the refund policy; disputes are reviewed by a person.

That is handled under the host’s motor policy today. Keep all documentation and involve the police and support straight away. Platform cover for these events is part of the protection product in progress.

Usually not — most private policies do not extend to a borrowed marketplace vehicle. Check with your insurer if you are unsure.

Damage from prohibited use — unlicensed or impaired driving, racing, off-road use where not permitted, or taking the car out of Pakistan — as set out in the acceptable use policy.