Upcoming
Before pickup
Message the host, confirm the handover point, or change the dates. Cancellation charges follow the cancellation policy.
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Renting
Bookings, messages and handover photos are all in one place — on the web app when you are signed in, and in the mobile apps once they ship.
What you can do
Upcoming
Message the host, confirm the handover point, or change the dates. Cancellation charges follow the cancellation policy.
Active
Extend the days if the car is free afterwards, report an issue, or reach support straight from the trip screen.
Finished
See the deposit release, download a receipt, and leave a rating. Raise a dispute within 72 hours if something is wrong.
Can’t see a booking, or need to change one you cannot edit yourself? The help centre and support can pick it up. For how refunds and deposits work, see the refund policy.